Returns & Exchanges
At ALCOVA / Design Shop, we want you to be completely satisfied with your curated home pieces. If an item doesn't perfectly fit your space, we accept returns on most unused items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack the items in their original designer packaging and protective materials to ensure they remain undamaged during transit.
Ship to ALCOVA
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our team inspects the returned design pieces, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing