Frequently Asked Questions
Everything you need to know about bringing curated design into your home.
What is the typical shipping timeframe for furniture items?
Standard furniture orders are processed within 3-5 business days. Delivery typically takes 2-4 weeks depending on your location and whether the item is a custom-made piece.
Do you offer international shipping?
Yes, ALCOVA ships worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
What is your return policy for home decor?
We accept returns on most non-custom items within 30 days of delivery. Items must be in original packaging and unused condition to qualify for a full refund.
How can I track the status of my order?
Once your order has shipped, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
Are your products covered by a warranty?
Most of our furniture and lighting fixtures come with a 1-year manufacturer warranty covering structural defects and craftsmanship issues.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options through Affirm.